Iphone unlock call to AT&T

I'm posting this for those of you who are scared of calling or not sure what to say. This is how my conversation went so it was easy and i recommend calling to see if your phone is eligible to be unlocked.


AT&T: Thank you for calling att etc etc blah blah blah! 
Me: Hi, im calling because i recently read online that you guys are now unlocking iphones?
AT&T: yes, thats correct. Are you currently a customer? 
Me: No im not, my co worker gave me his iphone 4 and i wanted to get it unlocked.
AT&T: Not a problem, i can check to see if the phone is eligible to be unlocked. Can i have your name and the EMI #? 
Me: gave her the #
AT&T: do you know the name of the previous customer?
Me: i did so i gave it to them and explained he purchased a new iPhone 4s so thats why he didnt need this phone
AT&T: Thank you, looks like the old owners contract ended so yes this phone is eligible to be unlocked.
Me: thinking in my head (FUCK YEAH)
AT&T: i will submit a work ticket to our unlock team, they will be contacting you within 24-48hours. would you like them to call or email? 
Me: i gave them my email address
AT&T: ok i will submit information now and you will get a response within 24-48hrs